Winlogon Error at Windows Startup
This week I had a computer that was loaded with malware. While I was working on the problem, I had to restart the computer. Upon restarting the computer, the first thing that appears is a pop-up box about winlogon.exe with the error message: 'The instruction at '(some address)' referenced memory at '(some address)'. The memory could not be "read". Click on OK to terminate the program. Click on CANCEL to debug the program.' Of course I did not write the addresses because that was irrelevant. What stood out to me was the fact the word "read" was in quotes.
The options were to click OK or CANCEL. When you click OK, Windows immediately restarts. However, if you just move the pop-up box out of the way, I was able to sign in no problem.
Many of the answers I was finding were saying bad memory. I knew it wasn't bad memory. I knew it was malware. I ran Malware Bytes, it cleaned the computer up, and the error never came back. This particular computer was loaded with close to 500 Vundo trojans but not much else.
This computer was a business compuer and required an interactive logon, that is the logon that requires you to type the username in instead of selecting the user by an icon. If you need to get to the interactive logon window, just hold down CTRL+ALT and then quickly press DELETE twice.
Posted by Wade Burchette at 9:07 AM - Categories: Computer Repair Notes | Malware