Preventative Maintenance Service
Highlights of the service:
- No long-term contract required.
- Includes premium antivirus and antimalware software to cover every internet threat.
- Includes daily backups with a backup history of up to 3 months.
- Includes free monthly tune-ups and free monthly on-site visits.
- Free support on-site, over the internet, and on the phone.
- Free help for using common programs.
As a business, you are probably aware how important your computer has become. Yet, you never fully appreciate it until the computer does not work. When time is money, it is far better to take every step possible to prevent problems than to deal with downtime. The Techs-on-Call preventative maintenance service takes every step possible to prevent problems from happening to begin with. And if a problem does happen, you are covered.
The biggest threat today is malicious software, or malware for short. Antivirus software is quite under to prevent, much less clean up, malware. According to a study by SurfRight Corporation, of the 78828 users who visited their site to clean their computer of malware had up-to-date antivirus software and 32% of all users, or 25038 of the 78828, were infected with malware. (study) Antivirus software is not enough to protect your from the main threats. Malware is very profitable, so much so that one of the fake antivirus software scammers had a help desk to convince you to keep and pay for their software. Malware is used to steal social security numbers, steal credit card numbers, steal passwords, send spam, harvest emails on the internet, become a dead-drop for stolen information, carry out coordinated attacks against internet sites, hack websites, download more malware onto your computer, and to trick you into giving up some of your money. Since malware is very profitable, hackers and scammers spend hours studying computers looking for every weakness. And since computers are amazingly complex, it will be impossible to close every security hole.
The Techs-on-Call preventative maintenance service uses only the best antivirus and antimalware software on the market, as tested and verified by real-world experience. The service will only use software that Techs-on-Call uses for its computers. If it is not good enough for our use, it is not good enough for yours either.
Another potential problem a business may encounter is a dead hard drive. Though rare, hard drives do die prematurely. If yours does, do you have a recent backup of all your important documents? If your hard drive dies, the cost to get the data off will be no less than $1500 with a 3 week turnaround time. Larger hard drives found on most newer computers will cost even more and rush jobs cause the price to double and triple. What is more, there is no guarantee your documents can be recovered. Can you afford to lose your documents? The Techs-on-Call preventative maintenance service makes a backup of your documents in Windows every day. You will have a 7 day history of every document. Weekly backups are kept for up to 3 months. Mac computers have a daily backup only.
The backup computer Techs-on-Call uses can also be used to share files securely through the internet. Although no long-term contract is required, if a 12 month contract is signed, Techs-on-Call will give you the computer needed to backup files and share files securely. The computer will be able to have a backup history of up to 3 months.
This service includes even more features. Have you ever needed help learning to use your computer? Help to use your computer is included. Of course, we cannot possibly know the ins-and-outs of every single program on the market, but we will do our best to help you with any computer problem you have and provide some basic education to the best of our ability. If your business has a specialty program, we will call that company's tech support for you, although any costs the company's tech support charges is not covered in the service.
Another service provided is monthly tune-ups. We will perform common, but often overlooked, tasks that will keep your computer running as efficiently as possible.
Some problems are simple and can be solved over the phone. In reality, most problems cannot. Some problems can be solved using remote control software where a technician controls your computer remotely and walks you through some steps. Using the internet is the fastest way to solve basic problems such as help using a particular program. The most serious problems require an on-site visit. As a customer you can request to schedule an on-site visit at any time.
Finally, once a month, a Techs-on-Call technician will visit your business to answer your questions and ensure that you are happy with the service. Customer service is our #1 priority, which is why Techs-on-Call is BBB accredited. If you are not happy, you can cancel, no questions asked. However, a prorated early termination fee will be required if a 12 month contract is signed.
Call or email Techs-on-Call today to request a price quote for your business.
